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Terms and Conditions

Last Updated: July 18, 2025

Welcome to Digital Connect Marketing (“DCM,” “we,” “us,” or “our”). These Terms and Conditions (the “Terms”) govern your use of our website and the services we provide to clients in the United States and Canada. By accessing our website or using our services, you agree to comply with these Terms. If you do not agree, please refrain from using our website or services.

1. Services Provided

DCM offers a range of digital marketing services designed to help businesses grow. Our services include, but are not limited to:

  • Digital Marketing Strategy & Consulting: We develop data-driven marketing strategies tailored to your business goals.
  • Search Engine Optimization (SEO) & Pay-Per-Click (PPC) Management: We improve your online visibility on search engines and manage paid advertising campaigns.
  • Social Media Management & Advertising: We handle social media marketing campaigns and ad management on platforms like Facebook, Instagram, and LinkedIn.
  • Content Creation & Email Marketing: We create engaging content (blog posts, copywriting, etc.) and manage email marketing campaigns for lead nurturing.
  • Web Design & Development: We design and develop websites optimized for user experience and conversions.
  • Analytics & Reporting: We provide performance tracking, analytics, and regular reports to measure campaign results.

These services are provided in accordance with any specific contracts or Service Agreements we have with you.

2. Client Responsibilities

To ensure a successful partnership, clients are expected to:

  • Provide Accurate Information: Supply truthful and up-to-date business information and contacts. This includes your company details, marketing objectives, and any content or branding assets needed for our work.
  • Grant Necessary Access: Provide us with the requisite access and credentials for relevant accounts and platforms (e.g., your website, Google Analytics, Google Ads,
    Facebook/Meta Business Manager) so we can perform the services.
  • Timely Cooperation: Respond to our requests for approvals, feedback, or information in a timely manner. Delays in communication or deliverables from your side may impact timelines.
  • Compliance & Permissions: Ensure that any materials you provide (logos, images, copy, customer data, etc.) are owned by you or you have permission to use them. You guarantee that providing these materials to DCM for use in your campaigns does not violate any intellectual property or privacy rights of others.
  • Payment Obligations: Pay all invoices on time according to the agreed schedule.
    (Late payments may incur fees or interest, as specified in your contract.)

3. Acceptable Use of Our Website

When using our website (including any contact forms or interactive features), you agree to
do so lawfully and respectfully. You must NOT:

  • Use our site in any way that violates applicable laws or regulations (e.g. fraud, harassment, defamation).
  • Attempt to gain unauthorized access to any portion of the website, our systems, or other accounts (no hacking, phishing, or security breaches).
  • Submit false or misleading information through our contact forms or other channels.
  • Introduce any malicious software or harmful code (such as viruses, worms, or trojan horses) onto our website.
  • Use any automated means (scrapers, bots) to extract data or content from our site without our permission.
  • Reproduce, duplicate, copy, or exploit any portion of the website’s content except as allowed by these Terms.

Our website is provided for informational purposes and to allow you to learn about our services and contact us. We do not offer user accounts or allow public posting of content on our site (aside from you sending inquiries), so any unauthorized attempt to create accounts or post content will be considered a violation of these Terms.

4. Fees & Payments

Our services are generally provided under a contract or service agreement with each client, which will detail the fees, payment schedule, and scope of work. Key points regarding fees and payments include:

  • Pricing and Invoicing: Fees for services will be outlined in your contract or proposal. We typically bill on a recurring monthly basis for ongoing services or as otherwise stated in the agreement.
  • Payment Method: We currently do not collect payments through our website (no online checkout). Payments are handled via invoices, electronic transfer, or other agreed methods. If you provide credit card or billing information to us offline (for example, for recurring billing), we will handle that information securely, but no credit card data is input through our public website (for security and privacy reasons).
  • No Refunds for Completed Work: Payments made for services that have already been rendered are non-refundable. For instance, once a month of service work has been completed, that month’s fees are owed in full and will not be refunded. (Any exceptions or money-back guarantees, if applicable, would be detailed in your
    specific contract.)
  • Late Payments: If an invoice is not paid on time, we reserve the right to charge late fees or interest as per the terms of your agreement. We may also pause work on your projects until payment is received. Continual failure to pay may result in termination of services (see Termination below).

5. Intellectual Property Rights

Unless otherwise agreed in writing, all strategies, plans, reports, creatives, and content that DCM creates for you remain DCM’s intellectual property until all payments are made in full. This means:

  • Ownership of Deliverables: Upon full payment for the services and deliverables, you are granted ownership (or a license, depending on the contract terms) to use the final materials for their intended purpose. Before full payment, DCM retains ownership of the work product.
  • License to Client Materials: You retain ownership of any materials you provide to us (e.g., your logos, trademarks, existing content). You grant DCM a license to use these materials strictly for the purpose of delivering the agreed services.
  • DCM Property: Our methodologies, processes, tools, and any pre-existing materials we use to deliver services remain our property. We may reuse generic skills, know-how, or templates (that do not include your confidential information) in work for other clients.
  • Restrictions: You may not resell, redistribute, or reproduce the work we deliver to you for profit or for use by any third party, beyond the scope of the contract, without our express permission. For example, if we provide you with custom-written content or a design, it’s for your business use and not to be sold or given to another party to publish.
  • DCM Website Content: The content on our own website (texts, graphics, logos, videos, and design) is protected by copyright and other intellectual property laws. You are welcome to read and share information about our services, but you cannot copy or reproduce our website content for commercial purposes without permission.

6. Termination of Services

Either you (the client) or DCM may terminate the service agreement, as follows:

  • Mutual Termination Right: Either party can terminate ongoing services with 30 days’ written notice to the other. This gives both parties time to wind down work or transition.
  • Obligation on Termination: If either party gives notice of termination, any outstanding fees for services already rendered will become due. You must pay for all work completed up to the termination date, including any work done during the notice period. We will likewise deliver any work product completed up to termination, provided payments have been made.
  • Unpaid Balances: All unpaid balances must be settled upon termination. DCM may withhold deliverables or disable access to campaigns/content that we control on your behalf if invoices remain unpaid at termination.
  • For Breach: In the event of a serious breach of these Terms or any contract (for example, misuse of services, non-payment, illegal activity, or violation of confidentiality), DCM reserves the right to terminate the services immediately or with shorter notice, depending on the circumstances. We will notify you of the breach and, if appropriate, give an opportunity to cure it, but we are not obligated to continue services if the breach is severe or ongoing.
  • Effect of Termination: Upon termination, each party will return or destroy the confidential information of the other party upon request, and cease further use of the other’s intellectual property. Sections of these Terms that by their nature should survive (such as intellectual property rights, limitation of liability, confidentiality, and governing law) will remain in effect.

7. Disclaimers and Limitation of Liability

No Guarantees of Results: While DCM strives to achieve the best possible results for our clients, you understand that marketing by its nature has uncertainties. We cannot guarantee specific outcomes such as particular search engine rankings, sales figures, or ad performance metrics. All campaigns carry some risk and variables outside our control (e.g., changes in market conditions or platform algorithms).

Third-Party Changes: DCM is not liable for changes made by third-party platforms that affect campaign performance. For example, if Google or Facebook implements a policy or algorithm change that impacts your search rankings or ad performance, we are not responsible for any resulting loss. We will, of course, strive to adjust strategies in response to major changes, but such events are outside our control.

Financial Outcomes: You agree that DCM is not responsible for any indirect or consequential losses you might incur from marketing campaigns. This includes lost revenues, lost profits, lost business opportunities, or reductions in sales. Marketing performance can fluctuate over time, and while we work to optimize results, financial losses or lower-than-expected returns shall not be charged against DCM.

Use of Website Information: Any information or content on our website (such as blog articles, marketing tips, or case studies) is provided for general informational purposes. We make reasonable efforts to ensure accuracy, but we do not warrant that the content on our site is error-free or up-to-date at all times. DCM disclaims all express or implied warranties about the website’s content and your use of it. You rely on our website information at your own risk.

Services “As Is”: Except as expressly provided in a written contract, our services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim any warranties of merchantability or fitness for a particular purpose regarding our services. We cannot guarantee that our services will be uninterrupted or error-free (for example, there may be occasions where digital platforms have outages or where campaign performance varies).

Limitation of Liability: In any case, DCM’s total liability to you for any claim arising out of or relating to our services or these Terms is limited to the amount you have paid us for services in the 3 months**** prior to the event giving rise to the claim (or, if greater, CAD \$100). In no event will DCM be liable to you for any special, incidental, indirect, or consequential damages, whether in contract, tort, or otherwise. Some jurisdictions do not allow certain liability limitations, so some of these limitations may not apply to you. However, we only intend to be liable to the smallest extent required by law.

8. Indemnification

You agree to indemnify, defend, and hold harmless DCM and our affiliates, officers, agents, and employees from and against any and all third-party claims, losses, liabilities, or expenses (including reasonable attorneys’ fees) that arise from:

  • Your breach of these Terms or your contract with us. For example, if you violate the Acceptable Use policy and it causes damage or a legal claim, you would cover DCM’s costs.
  • Your violation of any law or regulation in the course of using our services or website.
  • Materials or information provided by you. If you supplied DCM with content, data, or instructions that infringe someone’s intellectual property rights, or violate privacy laws, or are misleading/defamatory, and it results in a claim or investigation, you will bear responsibility.
  • Your own products or services. We are not responsible for the nature of your business or offerings. If any claim arises from the way you use our marketing services to promote your product (for instance, false advertising claims about your product), you will hold DCM harmless.

DCM will promptly notify you of any such claim and will reasonably cooperate with you (at your expense) in the defense. You may not settle any claim against DCM without our prior written consent (which will not be unreasonably withheld) if the settlement involves any admission of wrongdoing by DCM or any obligation on DCM’s part.

9. Governing Law and Dispute Resolution

These Terms and any separate agreements for services are governed by the laws of the Province of British Columbia, Canada, without regard to its conflict of laws principles. Both you and DCM agree that any disputes or claims arising out of or relating to these Terms or our services shall be exclusively brought in the courts of competent jurisdiction located in British Columbia, Canada (unless otherwise agreed in a specific contract to use arbitration or another forum).

If you are located in the United States, you acknowledge that, by doing business with a Canadian company, Canadian law will apply as stated above. You waive any objections to the venue and jurisdiction of the British Columbia courts as inconvenient or improper.

North America Focus: DCM primarily offers services to clients in Canada and the USA. We make no representation that the materials or services on our website are appropriate or available for use in other locations. If you choose to access the site or engage us from outside North America, you do so at your own initiative and are responsible for compliance with any local laws.

10. Changes to These Terms

DCM reserves the right to update or modify these Terms at any time. If we make material changes, we will post the updated Terms on our website (and change the “Last Updated” date at the top). It is your responsibility to review these Terms periodically. Continued use of our website or services after changes are posted constitutes your acceptance of the revised Terms. If you have a current service contract, we will typically notify you of significant changes that affect your agreement.

By using DCM’s website and services, you indicate that you have read and agree to these Terms and Conditions in their entirety. If you have any questions about these Terms, please contact us at hello@dcmarketing.ca or +1 (888) 884-6556.